Anong gagawin ko kapag nagkaproblema ako sa pag top up ng GrowCoins?

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  1. Kapag may issue ang iyong GrowCoins top up, maaring i-report ito sa Growsari Hotline (09190564444) o sa Growsari Facebook messenger.
  2. Pag nag-report kayo ng GrowCoins Top Up issue, ibigay ang mga sumusunod na detalye:
    • Store username (ex: ss20220100u999)
    • Store name (ex: Ate Gigi Sari-sari Store)
    • Registered mobile number sa Growsari app (ex: 0915-xxx-xxxx)
    • Top up method na ginamit (ex: BPI Linked Bank Account)
    • Date of top up (ex: July 1, 2022)
    • Amount of top up (ex: Php 2000)
    • Description of issue (ex: nag-top up ako ng 2000 noong July 1, 2022. July 3, 2022 na at hindi pa pumasok ang aking top up.)
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